Book your stay at The Caledon

Terms & Conditions

1. Rates are subject to availability.
2. Rates are quoted per room per night for single occupancy, surcharges apply for double occupancy and other room types.
3. Rates include breakfast.
4. Up to 2 children under 18 stay and eat breakfast free when sharing with 2 adults in a family room.
5. Rates are Nett and non-commissionable.
6. Rates are applicable for individual bookings and are not available for group and conference bookings.
7. Rates include Value Added Tax but exclude 1% Tourism Levy charge per room, per night.
8. Check in time is from 14h00, check out time is 11h00, and early check-in is only available subject to availability.
9. Day use rooms are reserved strictly on request and subject to availability. The rate will be negotiated on the day. A day use room will be available until 18h00, thereafter the full rate will be charged.
10. Rates are subject to change without prior notification.
11. Standard Tsogo Sun Hotels terms and conditions apply.
12. Book and Pay for Your Tsogo Sun hotel Accommodation Online.
13. Tsogo Sun Hotels offer guests the safe, secure and convenient option of booking and paying for your accommodation online. There are a number of online payment options available.
14. Payment for any reservations or other services for which fees may be charged by the Hotel shall be payable by you on arrival.
15. The rates payable by you in respect of the provision by Tsogo Sun of any services and/or goods, including but not limited to the provision of accommodation, shall be the current applicable rates. Those rates are available from the hotel.
16. Payment going through our Payment Gateway will secure full payment and debit the credit card used in making the booking. “The credit card used to confirm and pay for a reservation is required to be presented on check-in at the hotel. An imprint of this card will be taken by the hotel on check-in in order to prove the card was present.”
17. Non Refundable Rates /or Refundable Rates.
18. Other Rates – Credit card details on the website is merely to secure a reservation, and does not constitute payment in respect of the services to be provided by the hotel. Tsogo Sun reserves the right to debit your credit card with a cancellation fee equal to 1 nights’ accommodation, if a reservation is not cancelled by 18h00 (hotel time) on the day of arrival.
19. Reservation Amendments – Should your reservation be amended or cancelled and had a part or full prepayment, a refund, subject to the booking payment terms and conditions, may be given.
20. Depending on your banking institution, some debit cards will not be refunded, where this applies, make contact with the hotel at which you are booking to arrange a refund by bank transfer.
21. Process payments online, where this applies, please either make use of a credit card, or make contact with the hotel at which you are booking to arrange an alternative payment method.
22. The customer/client hereby agrees that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 and that a binding agreement has been concluded between the Hotel and the customer/client authorising the Hotel to deduct or to debit the credit card for payments for services rendered to the customer/client. The hand signature of the customer/client shall not be required for authorisation purposes.
23. By clicking the “booking button”, the customer/client signifies and accepts all terms and conditions contained in this Website.