Please make sure you’ve done the following:

1. Downloaded the latest version of the App.
2. Connect to a strong mobile data or Wi-Fi connection.
3. If the issue persists, contact the Tsogo Rewards Call Centre on

0800 087 646 or send an email to rewards@tsogosun.com with a screenshot of the error as well as your full name, ID number and mobile number that you have registered with us.

Bonus Play lets you earn your personal progressive in +Play, Bonus Stay earns points towards hotel rooms. Engage with these games to make your Tsogo Rewards experience even more thrilling.

Please visit our website to view the latest version of the [Responsible Gaming Policy](https://www.tsogosun.com/casinos/responsible-gambling/).

You will receive communication from the casinos you have opted-in for.

We will keep you updated on your points via SMS on in-app notification and let you know when they are expiring, if you have opted in to receive communication from us.

Please visit our website to view the latest version of our [Terms & Conditions](https://www.tsogosun.com/terms-and-conditions/).

Bonus Play rewards you with +Play based on your gameplay at the casino. It extends your gaming time and offers more chances to win.

We will keep you updated on your points via SMS on in-app notification and let you know when they are expiring, if you have opted in to receive communication from us.

Navigate to the “Home” screen and simply select on any one of the applicable buttons:

1. OFFERS to view redeemed Entertainment offers.
2. PROMOTIONS to view tickets redeemed and entered.
3. +PLAY to view redeemed +Play
4. Bonus Play Statement to view redeemed Bonus Play and Bonus Stay Statement to view redeemed Bonus Stay.
5.  

You can earn points for Bonus Stay by booking, staying and paying at participating Tsogo Sun hotels.

No, your points are not transferrable.

Please review our [Privacy Policy](https://www.tsogosun.com/privacy-policy) on the Tsogo Sun website for more information.

Please visit our website to view the latest version of our [Privacy Policy](https://www.tsogosun.com/privacy-policy).

Our App is not limited to the device you are using. You can download our app on a new mobile device and enter your existing profile details to regain access.

Chat to any one of our friendly Tsogo Rewards Call Centre agents on

0800 087 646 or rewards@tsogosun.com.

This group status simplifies your experience by giving you a single tier status across all our participating entities. This means consistent benefits and perks whether you’re at one of our casinos, hotels or online platforms.

Select CLICK HERE under “Reward Balances” on the “Home” screen.

You can find your TSOGO ID on the “Home” page of the app.

Navigate to the Hamburger (Top left menu icon) and simply select CHANGE YOUR DETAILS.

Rewards earned within the Bonus Suite are non-transferrable and cannot be exchanged for cash.

Navigate to your “Messages” (Top right envelope icon) and select “Settings” (Cog icon) to opt-in to in-App communication. These are configured per property you are registered at.

[Terms & Conditions](https://www.tsogosun.com/general-terms-conditions/).

Send a screenshot to rewards@tsogosun.com  together with your full name, ID number as well as mobile number which is registered with Tsogo Sun.

Make sure that the details you have used to register on the App, are the same as your casino card otherwise your profiles will not link. If all your information is correct, contact the Tsogo Rewards Call Centre on 0800 087 646 or rewards@tsogosun.com.

Follow the steps below:

1. Access the “Stay” option.
2. Select BOOK NOW on any hotel.
3. Select your profile on the top right corner of the screen.
4. Select VIEW, CHANGE OR CANCEL A RESERVATION OR ORDER.
5. Scroll down to see your past bookings.

This happens if you have logged in to more than one device at a time.

Select VIEW PIN on the “Home” page. Here you can view and change your pin.

Access the “Hamburger” (Top left menu icon) and select RESET PASSWORD. Alternatively, if you are having struggles logging in, select “Recover Here” on the log in page.

This is the Tsogo Sun points currency symbol which is displayed in Rand value on the app.

You will need to visit the Reward’s Desk at the property with your ID, passport or valid driving license to complete your registration and collect your gaming card.

Biometrics allows you to log in using your fingerprint or face recognition on the app. This is only available if your device is compatible and if it is set up to unlock the device. After logging in to the app, you will be asked if you would like to continue signing in with your password or to set up biometrics. After choosing biometrics, you will need to either scan your fingerprint or scan your face, depending on what is set up on your device.

Follow the below steps:

1. Select the PROMOTIONS option from the “Home” page.
2. Choose the draw you would like your tickets to be entered into.
3. Select ENTER DRAW TICKETS.

Follow the below steps:

1. Select the “Stay” option.
2. Navigate to your desired hotel and select BOOK NOW.
3. Choose the dates you would like to book and for how many guests.
4. Scroll to the room you would like to book and select BOOK NOW.
5. Tick the box if you would like to utilize your Entertainment and Bonus Stay points.
6. Fill in your details as required.
7. Select CONTINUE.
8. Check if your details are correct, accept the T’s & C’s and select CONFIRM.

Follow the below steps:

1. Select +PLAY from the “Home” screen.
2. Select VIEW +PLAY on the offer you would like to redeem.
3. If it is a central offer you may choose which registered site you would like to redeem it for by selecting the drop down.
4. Select CLAIM +PLAY and you will be provided with an OTP.
5. When you visit the site, visit the Cash Desk with this OTP to collect your chips to play at tables.